11/15/2023 0 Comments Bill pay checklist template![]() ![]() The deposits of utility customers who own their property are returned after two years of on-time payments with sufficient funds. The city applies deposits of utility customers who rent or lease property towards their final bill and any remainder is refunded. The deposit is $100 for water/wastewater service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater. The deposit is $150 for electric service or an amount equal to two months of estimated charges based upon historical usage at the location, whichever is greater. Section 8-1C-3.12 and 8-2C-8 of the Naperville Municipal Code identifies the city’s requirements for utility deposits. Holding utility deposits helps reduce the city’s exposure to delinquent accounts. Learn how to read your residential utility bill. To start or stop an electric and/or water utility account, submit your request online through the Help Center. ![]() DPU-E Service Entrance Requirements Booklet - revised February 2014.Electric Service Rules and Policies - revised April 2021.The city requires a minimum notification of two business days to start or stop service. For customers who do not have a balance, a payment refund check is issued. When an account is closed, the deposit is applied to the final balance. Utility customers who lease residential or commercial property will have their security deposit refunded at the termination of their utility service. Utility customers who own their property will have their security deposit refunded automatically after two years of good payment history. To establish service, residents must register and pay a deposit at the City’s Finance Department. ![]() Naperville offers customers a variety of convenient payment options. The majority of electric and water meters are read through an automated process that does not require meter readers to access properties.
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